tK
therlo K

1 reviews | Active since Dec 2015

09 Dec 2015, 10:43

Cash Order

I bought the slip covers from homechoise and prefered a cash order and the call agent at the time told me that they have stock off my items requered. I made payment two days after the initiale call and waited for responds. I know it takes time for monies to clear i waited a few days before calling again (payment was done on the 23/11/2015). I was patient and two weeks later called again to query about when delivery will take place only to discover that only then they initiated the order for delivery. on the 09/12/2015 i called again to find out qwhen the good will arive. they only then informed me that there is no stock available and that stock will only be available in FEBRUARY 2016...WHAT!the call agent appologized on behalf of the company for not informing me but that does not make it right. where is the service delivery going to. they called ME to ask to open an account and what do I get in return..BAD and NO SERVICE!I have kindly asked them to cancel my order and put the monies they owe me to the account of other goods I purchased. I requested my account to be closed and will not recommend anyone to open an account with them. you dont always get what you ask for at home choice

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Replies (1)
Homechoice
Homechoice's reply11 Dec 2015, 13:47
Official
Hello DTM magno,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team

Best regards,