GM
Grace M

1 reviews | Active since Jan 2024

11 May 2017, 08:57

CANT BELIEVE THIS

<p> The following emails summarises my problems, i am still waiting for the correct parcel number before post office decides to send it back to capetown. <br /> <br /> <br />RE: Kneaded blade<br /> People ma***ag <br />Charnelle Netto ********** <p>Apr 24 at 12:32 PM<br />To<br ********** <br />Hide<br />Photos<br /> <br />image001.png<br />Download All<br />Message body<br /> <br />Dear Miss. Ma***a ,</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>Please be advised that I am still awaiting feedback, I will revert as soon as they provide feedback.</p> <p> </p> <p>Kind Regards </p> <p> </p> <p>From: ********** ********** <br />Sent: 24 April 2017 11:32 AM<br />To: Charnelle Netto<br />Subject: RE: Kneaded blade<br /> </p> <p>Any news from your merchandise department?</p> <p> </p> <p>Grace Ma***a<br /> Principal Environmental Consultant<br /> Cellphone No: +27 81 ********** <br /> Telephone No: +27 11 ********** </p> <p> </p> <p>From: Charnelle Netto<br />Sent: Friday, 21 April 2017 11:29 AM<br />To: Grace<br />Subject: RE: Kneaded blade<br /> </p> <p>Dear Miss. Ma***a ,</p> <p> </p> <p>We trust this email finds you well.</p> <p> </p> <p>Please be advised that I have forwarded your query to our Merchandise department, I will revert as soon as I receive feedback.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>From: Grace ********** <br />Sent: 21 April 2017 11:15 AM<br />To: Charnelle Netto<br />Subject: Re: Kneaded blade<br /> </p> <p> <br />Parcel number PA ********** 97ZA could not be found in our database. <br /> Please verify the number or alternatively contact our customer helpline.<br /> </p> <p>From: Charnelle Netto ********** />To: ********** ********** <br />Sent: Thursday, April 6, 2017 10:55 AM<br />Subject: RE: Kneaded blade <br /> </p> <p>Dear Miss. Ma***a ,<br /> <br />We trust this email finds you well.<br /> <br />Please be advised that the Kneading blade has been posted, your parcel number is: PA ********** 97ZA. The Post Office will send you a notification once it arrives.<br /> <br />Kind Regards <br /> <br />From: Charnelle Netto <br />Sent: 24 March 2017 01:12 PM<br />To: ********** />Subject: RE: Kneaded blade <br /> <br />Dear Miss. Ma***a ,<br /> <br />Thank you for your email.<br /> <br />Kindly note that we are unable to confirm a despatch date but we can to provide you with an estimated timeframe of 4-6 weeks, as we are still awaiting for the stock from our supplier . We will notify you as soon as it arrives.<br /> <br />Kind Regards <br /> <br />From: Grace ********** <br />Sent: 23 March 2017 01:31 PM<br />To: Charnelle Netto<br />Subject: Kneaded blade<br /> <br />Any indication of when I can expect the blade<br /> <br />Regards<br /> <br />Grace<br />Sent from Yahoo Mail on Android<br /> </p> <p> <br /> <br /> </p>

0
Replies (1)
Homechoice
Homechoice's reply19 May 2017, 10:17
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team