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Rene R

1 reviews | Active since Feb 2022

23 Jun 2022, 11:50

Cannot Trust Homechoice!!!

I logged into my online account on Monday the 13th. There were two items on order which I did not purchase telephonically or via the application. I notified Homechoice telephonically and the consultant assured me that they would open a case of ***** and get in contact with me, which to date, they have not. I then received an email from homechoice notifying me that the goods have been sent back to the warehouse and that all has been rectified.

This morning, I received a delivered notification, an hour later, a fastway courier person calls me to ask where they can deliver my package. I've just logged into my online account, one set of bedding shows delivered and another is on its way! Who is in my account? Why has NO ONE from the ***** department contacted me despite countless emails and evidence of what is happening? This is disturbing. Who ordered on my account, how did they get in and why wont homechoice answer my questions? This is disturbing. This is identity theft and a week later, NOTHING!!!!!

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Replies (2)
Homechoice
Homechoice's reply23 Jun 2022, 12:03
Official
Hi Rene.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Thank you.
Homechoice
 

Best regards,

RR
Rene R's update12 Jul 2022, 12:44
Reviewer Update
Homechoice asked me to give them a chance to find out how someone got into my account and **********ly ordered online. Nothing to date but an email asked for my affidavit. Not one phone call!!!! I have called and emailed homechoice since the 23rd of June for updates of the ********** transaction. I have used my money to contact them for something they have allowed. I eventually called their call center again this morning and I now have a name of the person who signed for the delivery of a fridge. I want documentation for this person because I would like to go to the police. The call centre directs me to the ***** line, they drop my call several times, then ********** drops my calls,l ********** drops my calls. I am exhausted with trying to sort out the mess that homechoice has caused!!!!!!!! I want whoever did this behind bars and I've asked the same damn question in too many emails. How did they get my INFORMATION? Why are you sending me bills for a strange person? I want the signature of the person who signed for this. Documentation ordering it. Why can't they answer me? No more chances. Make it right!