1 reviews | Active since Jul 2011
Cannot get my mobile number removed from database
Repeated attempts to have my number removed from the Homechoice database have been ignored. Below is the latest email I sent. I get called daily because the person whose account is attached to my number has clearly defaulted. The service and attitude is unbelievably bad. Read on for the email ....<br> I have never been AND WILL NEVER be a customer. However, you have somehow got my number listed on someone else's account. Your call centre personnel are disgusting. I was called again this morning by your call centre and asked to be put through to the manager. I eventually got put through to a team leader, who, when I asked to speak to a manager put the phone down on me. I called back and got through to Siposethu Mabanga who refused to put me through to a sup/mgr unless I gave her my ID number. (She has absolutely no idea how to treat customers). After she put the phone down on me I called again and spoke to Babailwa Mahashe who told me I could not speak to a manager because they were all busy in a meeting. I left a message but do not expect a response because I go through a similar process at least once a week. There is absolutely no escalation!
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
