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Phyllis M

1 reviews | Active since Aug 2013

18 Sept 2015, 12:06

Cancelled order but still dispatched

I made an online order for a Brazilia special only to find out this is for a Double, I called immediately to cance the order as I need a Queen bedding. I was told my order's cancelled. A few days later I got an sms that I will be receiving my goods, I called again and advised the consultant that I cancelled the order, he said he'll call RTT not deliver the goods. To my surprise the goods were delivered the next day - This is for the cancelled order and the new order. I called Home choice to advise reason for delivering the goods as I cancelled twice before the goods were dispatched to me, Now I'm told I need to courier the goods back at my expense -REALLY!!! <br> <br> Home choice is desperate for clients and their service is really bad, I no longer need both orders and dno longer need anything from them. Please assist as I need these stuff out of my place.

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Replies (1)
Homechoice
Homechoice's reply18 Sept 2015, 12:15
Official
Hello pdmogakane@,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team