CB
Cheryl B

1 reviews | Active since Jun 2013

03 Sept 2015, 21:01

Cancelled order but expect us to send back billing

We placed a order for three bedding's orders. Received it * called them bad quality material and does't fit beds<br> Send email to send back but had problem at post office with packaging, so called Home choice to collect the order and explained that post office high risk and I'm not gonna take responsibility for goods not arriving they must send courier to collect balance of order one went back with courier even still getting billed for that one returned. Called on a daily basis in 14 days to return but no feedback from them only delay delay... sending us accounts to pay but goods are still packed in boxes waiting to be collected.. 2 mths already. don't want goods not good quality or sizes..call centres just pass the buck with recall over explaining.

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Replies (1)
Homechoice
Homechoice's reply14 Sept 2015, 15:34
Official
Hello Bezz1,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team