Cancelled order

Hi Please help I phoned on friday 9 feb to cancell order no ********** 0 the call centre agent said it was cancelled ref no for this call is ********** 80 I then got sms 14 Feb where they apologised for delay in delivery which was 3 to 5 weeks as I had cancelled the order I phoned the call centre once again ref no for this call ********** 74 where I told them I had cancelled it . The agent looked up my account and told me the agent hadn't cancelled my order on her side but just put a not saying cancelled . I have emailed twice ftom my work and ftom my private emsil requesting order to be cancelled by still no help . It wax 2 pairs of takkies where I see one has been dispatched one still processing I ask again CANCELL THE ORDER ONLINE as I do not want it . Please assist here