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Miranda M

1 reviews | Active since Aug 2014

12 Mar 2015, 10:17

Cancellation Of Order

I placed an Order with homechoice last week Thursday (05/03/2015) online and then on Tuesday (10/03/2015) I called homechoice customer care to cancel my order, I spoke to a guy he sounded coloured, I gave him all my details and I then explained why wanted my order cancelled, I told him that something very personal came up and I don't think I will be able to afford it anymore, I then gave him an order number 94286 which was a Frilled 5-piece sheet set, he was then quiet and it sounded to me that he was busy cancelling it and then when I wanted to give him the rest of my order numbers the guy told me that he cannot cancel those anymore because the order was already dispatched, then he advised the that they will be delivering soon and when my delivery comes I should not sign for anything the delivery guy will return with my order and take it back to homechoice. Yesterday (11/03/2015) the delivery came so I told the driver what homechoice had advised me to do, the delivery guy said no he just delivers and that I should log a call with home choice they will send someone to come and pick it up. Ok I then signed and kept the stuff. Today (13/03/2015) I called home choice to explain a g

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Replies (1)
Homechoice
Homechoice's reply13 Mar 2015, 09:31
Official
Hello Miranda222,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team