FM
Funi M
1 reviews | Active since Apr 2016
19 Apr 2016, 10:11
Cancellation not attended.
On the 11th of March Homechoice delivered,Ashfold Plasma unit and Coffee table,the furniture was essembled i then later realised that the coffee table was way higher than the plasma unit,on monday the 14th of March i called the call center to cancel the coffee table as i was not happy with the height,no feedback was received,i called again a week later,Call Ref ***,to inform them about my intention to cancel the coffee table,today i am behind with my payments since i have refused to pay for the coffee table ,this is affecting my record on ITC,and nothing is being done..i will not pay for something i will not be able to use,if nothing is done by Homechoice i will take the legal route..
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Replies (1)Homechoice's replyOfficial
21 Apr 2016, 08:21Hello Funiki,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply21 Apr 2016, 08:21
Official
Hello Funiki,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
