AM
Alice M

1 reviews | Active since Dec 2021

03 Dec 2021, 11:56

Canceled Order and bad attitude

I have bought from homechoice twice before had a debit order with them and my second delivery was delivered at my husband's work address and we had no problems. Now last week I place an order of their Rialto 19 piece pots set - a lady by the name Chanel or Shane called to very my details, I requested the order be delivered to my husband's work again and she refused gave me attitude and then canceled the order since I refused to send my husband's payslip as this is my account. I placed the order the second time and the same lady called again and I said to her I will have to ask for delivery to my house even though there's no adult during the day and asked if my 17 year old son could receive the order she said it was fine - next day when I check the app my order was canceled apparently the delivery address did not match what was on their system. I placed the order for the 3rd time and changed my address to my work place, send my pay slips which had the address on and the order was once again canceled because apparently my proof of income is incorrect. This is terrible service if I've ever had any because this lady has gone out of her way to be horrible just because of our 1st encounter - after 3 tries I will not be buying from this company because of how rude Shantel was - she needs a customer service course to say the least. Very disappointed with homechoice

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Replies (1)
Homechoice
Homechoice's reply03 Dec 2021, 12:04
Official
Hi Alice.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you.
Homechoice