LD
Lorelle D
1 reviews | Active since Mar 2013
08 Feb 2016, 13:53
Can't pay back mu money
I payed home choice extra on the 20 of January I phoned them on the 25 I told them I payed them R600 extra n I want them to return my money the consultant told me the funds will be in my account after 5 working days I phoned them after 5 working days and another consultant told me it takes 7 to 10 working days and the money would be refunded on the 05 of Feb which was Friday I phoned them again Friday and they said the money should be in my account on Monday today but I still did not receive my money how long will I continue to wait for my refund
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Homechoice's replyOfficial
08 Feb 2016, 14:27Hello Lorelle,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply08 Feb 2016, 14:27
Official
Hello Lorelle,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team