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cherilee A

1 reviews | Active since Nov 2015

10 Jul 2020, 15:40

Can someone please call me

Good day ,i contacted homechoice in last week regarding my account . I made you aware that i am not working and forwarded all my documents to you yet nobody called ma back ,the only person who called me called on my husbands number ,why? this is my account not his so any calls should be made to my cell phone. When i told the lady i sent all my paper work because she was phoning regarding a payment ,she said oh ill check and then hung up and since then nobody else has called me. Now i couldve simply just not paid your account but emailed your company for assistance with my payments as my contract ended . So if someone call please call me to assist me and not just call for a payment and hang up the phone i will appreciate it .

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Replies (2)
Homechoice
Homechoice's reply10 Jul 2020, 15:58
Official
Hi Cherilee.

We will investigate this process to see how we can best improve it going forward!

Apologies for the inconvenience caused,
Homechoice
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cherilee A's update10 Jul 2020, 20:33
Reviewer Update
I swear nobody at Homechoice is hearing anything I am saying ,I sent my first message and low and behold i get an account statement minutes later from some person Lynn Mcmaster advising me that i missed a payment and what my balance is ,i know all of this ,all i need to know is do i have any type of insurance covering me or can my term be made longer so that this account be paid ,can it even be extended from my initial 3 months to 16 months or whatever the case is ,what is it that nobody can understand about my request