LM
Lethabo M
1 reviews | Active since Dec 2012
12 Apr 2016, 17:52
Call Centre drops phone on me
Called customer care and spoke to Linda and she dropped the phone in my ear. Told her that I'm following up on Order made by my Mum last week if it is still active as I want to pay the R1960.91. I don't want to know any personal information in her account. My bank is ABSA and HomeChoice bank account number (***) is FNB and my payment will clear on Wednesday or Thursday. So just tell me if I can continue with the payment? U are most welcomed to call my mother and confirm with her.
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Homechoice's replyOfficial
13 Apr 2016, 15:20Hello kingzo8718,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply13 Apr 2016, 15:20
Official
Hello kingzo8718,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team