jJ
jaya J
1 reviews | Active since Sept 2015
27 Sept 2015, 19:08
call centre-bad service
I app**** for an account with home choice 3 months ago,it was confirmed that it was Approved and I place an order the same day after a week later was told to fax my id and bank statement which I did,two weeks later still no response.I kept on calling the call centre for an outcome and spent so much money calling the call centre,I was told by kiaya who is an agent at the call centre to fax my documents again which I did.Its been 4 months now and still no response.The service is extremely bad and unprofessional.
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Replies (2)
Homechoice's replyOfficial
06 May 2016, 07:51 Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply06 May 2016, 07:51
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's replyOfficial
06 May 2016, 07:52 Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply06 May 2016, 07:52
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team