ZS
Zodwa S
1 reviews | Active since Jan 2015
24 Nov 2015, 17:48
Call centre agent rudeness
I called homechoice querying about my account. Sindi was an agent that i spoke to. She was rude to me, she first shouted at me and told her not to do so. She then put me on hold for more than 15 minutes without even notifying me. I ended the call as she did not come back to me, The incident happened on 24 November 2015 at 17:25.<br> <br> She made me regret having an account with Homechoice.
Helpful (0)
Replies (1)0
Replies (1)
Homechoice's replyOfficial
30 Nov 2015, 09:48Hello Zodwa1982,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply30 Nov 2015, 09:48
Official
Hello Zodwa1982,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,