MJ
Maretha J
1 reviews | Active since Jul 2014
03 Nov 2015, 12:35
Call Centre!!!
Can not believe the way Homechoice runs their business!! Firstly they add random R3's too your account even if you have paid your account in full...and to put the cherry on the top. Someone from their call centre phoned me this morning and called me....my love!!!!! THAT IS IT!!!!! I WOULD HAVE STILL BEEN A VERY LOYAL AND REGULAR CUSTOMER WITH HOMECHOICE!!!!! BUT I HAD ENOUGH!!!!!<br> <br> PEOPLE STAY AWAY FROM HOMECHOICE, THEY WILL MAKE YOUR LIFE A LIVING HELL WITH ALL THEIR PHONE CALLS AND E-MAILS...AND THEIR CALL CENTRE AGENTS HAS NO RESPECT FOR THE CUSTOMERS AND IS NOT PROFESSIONAL AT ALL!!! (this is not my first bad experience with this call centre)
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Homechoice's replyOfficial
04 Nov 2015, 15:14Hello MJ0505,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply04 Nov 2015, 15:14
Official
Hello MJ0505,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,