BL
Bianca L

1 reviews | Active since Jul 2015

31 Oct 2017, 20:32

Call center harrassment

I do not wish to be contacted by your call center up to 5 times a week asking if I know my balance and installment and when I intend to pay. I pay what is due when it is due and do not miss payments! My statement is emailed to me, there’s an online website - why harass your clients when there is no need!? By all means contact me if I miss a payment but other than that I don’t want to hear from you!! Based solely on your level of customer service again I intend to close this account and never purchase off your website again. You should seriously consider this when having your strategic marketing meetings because you have just turned a customer against every buying from you again. Utterly ridiculous and beyond annoying.

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Replies (1)
Homechoice
Homechoice's reply01 Nov 2017, 08:13
Official

Good Morning Bianca

We acknowledge your posting, and would like to apologise for the inconvenience.

Be assured that your posting is receiving urgent attention.

One of our staff members will be in contact with you shortly.

Kind Regards

Sandisiwe

Customer Support