MM
Melody M

1 reviews | Active since Jan 2016

12 Feb 2019, 12:37

call center agents have a bad attitude

The customer service at home choice had a bad attitude. I have a problem with my order and have phoned several times to get assistance and spoke to several agents but they all drop my call before i can get assisted. My previous order got cancelled because their driver went to an incorrect address and i wasn't even contacted.

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Replies (1)
Homechoice
Homechoice's reply12 Feb 2019, 12:39
Official
Good Day.

Thank you for raising your concerns with us. We are very sorry to hear about your service experience. We will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. 

Regards.