MS
MARCHY S
1 reviews | Active since Oct 2015
27 Oct 2015, 10:57
BUY ONE GET ONE FREE but only actually get one!!!
Hi<br> <br> I recently took the penny towels and Michelle 3 piece bedding on account from home choice, both items was on promotion buy one get one free... just received my package and there was no free items. I received the choc brown penny 5-piece towel set and three piece Michelle bed set.<br> <br> I just called tour customer service and they told me that they did not have the product in stock and don't know how long I will have to wait!<br> <br> This is unacceptable, you did not inform me that there was insufficientstock available when i placed the order online.<br> <br>
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Homechoice's replyOfficial
29 Oct 2015, 11:32Hello Marchy_Snell,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply29 Oct 2015, 11:32
Official
Hello Marchy_Snell,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team