DH
Desmond H

1 reviews | Active since Apr 2015

29 Apr 2015, 11:41

Buy from Home Choice at your own peril

I had a query on my account and required Home Choice to e-mail a statement as I do not receive any through the mail. It took me over 4 weeks before I finally got one. I refused to pay what they were demanding until I received a statement. They were phoning me up to 4 times a day during that period (including Sundays). I finally sorted out the account but as they stressed me out so much to the extent that I was getting Angina attacks, I requested them not to phone me for anything. Should they wish to contact me I told them that they could contact me via e-mail. They continue to phone me at least 6 to 7 times a month with special offers etc. and what date I will be making my next phone call. When I start telling them that I will not accept calls of any nature, they rudely drop the call each and every time. I will never purchase from them again. When I receive their monthly catalogue, I don't even open it but toss it into file 13!

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Replies (1)
Homechoice
Homechoice's reply30 Apr 2015, 14:28
Official
Hello Huddie,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team