Broken Promises

My mother ordered and paid in full the amount of R1433.45 on the 19th June. She never received her goods and each time she contacted this company she was **** to and told the delivery is on its way.. Eventually someone informed her that the courier was hi jacked. She then requested a refund into her account. Again no service just lies from this company. My mother is 82years of age and cannot spend her monies on wasted phone calls to a company that refuses to sort there mess out. This action of theirs is against the consumer act. So please be warned about the kind of service this company seems to give the pensioners.