Broken items and some items never recieved for 2 months now

So i bought a double bed whiched included a blancket and 2 pillows. I recieved the bed and the blanket on 09/09/2020 and upon checking out the bed once unpacked and set up we discovered a tear in the base. I sent an email with a photo 3 times and everytime they just say that they are investigating and no one comes back to me. They said on facebook that they are busy investigating and they also never came back. Its been 2 months now and i never got any feedback from them and i also never received my two pillows. So i am paying for a deal that i didnt receive all my items and a faulty item that i received.