JB
Jessica B
1 reviews | Active since Dec 2016
07 Dec 2016, 15:35
BROKEN ITEM
<p>I bought a kettle from Home Choice, was working for a month. I notified Home Choice, till date, still no feed back, they phone for money each month, but still, no one has assisted me with the process to fix the kettle.</p> <p> </p> <p>Very unhelpful - useless purchase!</p> <p>I REFUSE TO PAY THE MONTHLY INSTALLMENT IF THIS IS NOT SORTED OUT!</p> <p>I HAVE BEEN BEGGING SINCE JUNE 2016</p>
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Homechoice's replyOfficial
08 Dec 2016, 08:06Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply08 Dec 2016, 08:06
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team