Broken Coffee Table Not Being Replaced

My name is Pauline Manjezi, I have been a customer of Homechoice for a few years now. In late 2013 (around November/December) I ordered a coffee table from Homechoice (***6 - Michigan Coffee table) - the coffee table was delivered to my house. On arrival of the order, I saw that it did not come in a box as usually all items did , when questioning the delivery men as to why my table was delivered already assembled instead of them bring it in a box and assembling it within my home - their reply was that due to high ******* rates in my area of residence, they had to assemble it before delivering it. I signed and accepted the delivery, but a week or 2 afterwards while cleaning up I discovered that the table was rickety - I have been to the Wynberg offices numerous times since then to complain and they keep giving me the run around, saying they would come and fix or replace it - it is now 2015, a year later. Eventually they said that it was due to my own negligence that the table was broken and they refuse to replace it, they even use the excuse of that my account is in arrears not to replace it - yet they expect me to fully pay for a broken table that they wont replace.