CT
Corrie T

1 reviews | Active since Oct 2015

02 Nov 2015, 17:19

Broken bed

Hi<br> <br> I bought a bed after deliverg I slept on it for one week. Then it broke. Bad quality. I reported it yo homechoice. Its now 5 weeks later and I am still waiting for them. The assesor keeps on phoning me on a saturday to come and have a look at the bed after I told them numerous times monday to friday. In the last week I have had 3 calls regarding another order I placed but cancelled due to bad after service. I have asked for the ceo to phone me but still no feedback hence my reason for complaining on hello peter. I really hope that you can help me. I have asked them today to come and fetch the bed and I want my money wiyh interest back. Please please I really need your help.<br> <br> Thank you<br> Corrie

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Replies (1)
Homechoice
Homechoice's reply04 Nov 2015, 14:42
Official
Hello Corra1234,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team