breach of contract and poor customer service

I ordered a bed in Feb and surprisingly it was never delivered and homechoice never bothered to call me n notify me of the delay until I called 10 wks later to find out how far was my order and their consultants never had an explanation of where the bed was as it was apparently dispatched but never delivered to me. I than called again on the 12th wk n I spoke to Adrian and told him that I no longer want the bed as It was Long over due on its delivery and I was tired of calling n never get feedback from home choice because my bed was dispatched with their Courier that doesn't deliver furniture and it was returned back to their warehouse and they still never called me, so now its the 14th week i called n spoke to Magda Andreas n other colleagues of hers who we're rude, didn't bother to assist, others transfered me to others without an explanation and the other one just hung up and told me that she will never assist me.I'm no longer interested on anything that homechoice sells I'm tired of being put on hold and being treated unfairly as a customer.I want my Refund as I never received the bed I ordered and will take it further to the department of consumer act if I don't get my refund.