1 reviews | Active since Jun 2013
Breach of contract
I ordered a ironing combo on 9 May 2018. I receved the package on 22 May 2018. It was supposed to be 1. Russel Hobbs steam iron 2. Ironing board 3. Laundry bag 4. 5 hangers
I received all of the above except the iron that i got was Defy brand. It is clearly not what was advertised and i was not informed of the shortage. Now i call the customer care to return the goods im told i have to pay for postage fee. What nonsense is that? Is it my fault that they ran out of Russell Hobbs iron? As im writing this review if you go onto the website the offer is still on and they do not mention that the brand of the iron might not be the same.
I am a customer and need to be satisfied with service at all times. What im currently getting from Homechoice is no where near customer satisfaction.
Good Day Zinhle
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Bantu
Customer Support Team
Good Day Zinhle
Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused.
One of our staff members will be in contact with you shortly to help resolve the issue.
Regards
Bantu
Customer Support Team
