Breach of Agreement and wrongfully handed over

Good Day<br> <br> please assist regarding dispute, Breach of Agreement and wrongfully handed over, my wife ordered item from sales person and we received wrong product and we returned the product back as we received wrong colour <br> we never received the product until today and home choice handed her over to attorneys DMC and it affected her<br> payment profile, we tried to buy a house and bank informed us that she is handed over, we decided to pay the account R520 so that bank can process our application as the due date is the 11.01.2016, we have sent proof of payment and request home choice to provide us is with a letter to confirm that error is on their side and we were informed that we will get feedback after 5days and it is not fair ,we spoke to management and adress our problem but no one from that company care and willing to assist us, they have our money in their bank and we dont have the product ,we are nolonger interested in the product and we are demading her name be cleared with emmediate effect and refund processed to us .we urgently need the letter to confirm that we dont owe anything to the bank, we will also sick legal action if our her we dont get a letter.ID :***