BREACH-DONT BUY FROM HOME CHOICE

My parents purchased me two, two seater recliners through home choice online. They were returned 3 months ago due to the springs already coming through the couches and the bars were rusting underneath. They are now sitting with my couches and the R9600 they owe us as a refund. Every time they are phoned its one excuse after the next. You cannot speak to someone in charge as each time you communicating with a consultant. one tells you the money is ready to be paid out, the next tells you in 15 days, the next said was suppose to be 20th or 22nd, the next tells you 48 hours, the next tells you Thursday 24/04, the next tells you they will email the admin to find out whats going on only for them also to tell you they will contact you back of which they never do. I am sitting on camp chairs for 3 months now and we are now at our wits end. DONT BUY FROM THESE PEOPLE. Before this I bought a kettle wasn't even 3 months and its packed up and if Im struggling this much for money to be returned to us for couches I don't even want to imagine about a small item like a kettle. There is no-one higher a person can speak to, they hiding behind the consultants.