BRAINLESS

I purchased a Double Base Set from HOMECHOICE in October 2020. the item was delivered. however i recalled to cancel the order via Call Centre which i spoke to a lady advising me that the courier will be back to collect within the coming weeks. The following month approached i called again and was told due to COVOID the delivery vehicles are at a minimum, but the goods will be collected. soon afterwards a debit order goes off, which i called the HomeChoice Customer Service to query this as the purchase was to have been cancelled and no charge. She then instructed to revert to my Branch as she will cancel the credit from my account. TO date after numerous calls and tirelessly explaining the same situation over and over to your returns/service Call Centre. NOT a single call back from a Superior to date, Rather my Name appearing BAD on CREDIT due to this incompetency. I am now handed over to your LEGAL Department of whom i have never in my life encountered or dealt with a more *********, Unconscious, Unprofessional, Unhelpful, Uncomprehending and Uncertainness than your Collections Department. i wish no one has to deal to go through this>> as you are constantly hounded by calls that has now jeopardized other areas in my life. ALL THIS FOR THINKING YOU REALLY CUSTOMER CENTRIC with your wide variety of Products for every different individual. You just want our money no matter if the item or product is suffice. i am demanding that this be RESOLVED ASAP. Taking into account the hours out of Work due to your Collections Department, of which i know have a Warning for, the airtime for the numerous calls on hours on end, my health which has no deteriorated due to the constant panic and taught of a Bad Credit Score. i hope the above mentioned is in order.

Homechoice's reply: 09 Feb 2021, 07:48

Hi Ray.

We’re very sorry to hear about the poor service you experienced.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We will be in contact with you shortly to assist in resolving the issue.

Thank you. Homechoice

Ray R: 04 Jan 2022, 17:35

Hi HelloPeterzen's or citizen for those who prefer. It with Great sadness, dissappointment and despair that I inform you that the above query is still ongoing. I would like to hear from someone Senior, someone with Resolutions not Regret to inform you.. Some one who understands the situation as well as the dilemma that you have placed me in.

With the same story told to multiple individuals. All of whom seem to embark on a quest for an answer. Coming back with the same B\S answer... we will follow up on the records, of which appears there are none. With all the backand forth for over 2 and half YEARS. ...PLZ GUYS LETS NOT DROP THE STANDARD WHICH I THINK YOU MISSED!!!...

YOU'LL OWE ME MORE THAN A Bed...?