BM
Bheki M

1 reviews | Active since Mar 2012

01 Jul 2015, 15:44

Bought in January and still awaiting delivery now

In January I bought a 52 piece allure dinner set in January 2015, after waiting a whole month for my delivery I went to check at the local post office if my things have arrived, when I got there indeed it was there, I checked the invoice attached to the parcel, it mentioned that I should receive 2 boxes, the one I got had a 12 piece set. both these boxes making up the 52 set had different parcel numbers on the invoice.<br> <br> I contacted Home choice call center in February 2015, they confirmed that the other box had been returned to them and referred me to talk to another department

0
Replies (1)
Homechoice
Homechoice's reply01 Jul 2015, 15:58
Official
Hello Baba Thembelihle,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team