BLOCKED ACCOUNT

Since February 2018, Homechoice has blocked my account of Mr Christo Erasmus, ********** 203081 . My account was up to date. After enquiring about it, i had to submit some documents which i did, and they confirmed receiving it. Up till today, 3 August 2018, my account is still blocked. I phone on a weekly basis for feedback, and are every time transfered from one consultant to another to another, to another. My account is almost paid up, but i cannot order anything because of this. I am really fed up now!!!!!