Blanket not delivered and no decency even for feedback on whats happening!

I bought bedding with a matching blanket for my son on the 24th of March 2020 and the bedding was delivered except for the blanket in April 2020. I then called them immediately after the delivery and they assured me that the blanket will be delivered and was on the way. In May I called them again to confirm about the delivery and no one took my call. Last week then called again on Tuesday 23 June 2020 and failed to get hold of anyone since their customer care line is not being attended to. I then sent an email to *** as per their website and still I have not received any response on that email. Today I have just called and again no one is taking my phone if I click on the customer care line only the call centre for taking orders seems to be working as I spoke to someone who said they can take my order and are working from home so they cannot redirect me to the customer care line.

This is very stressful, I still have not received my blanket and now winter is getting the better of my son. I am very disappointed with Homechoice for their ************ behaviour.