Blaming me for their mistakes
<p>I ordered a few products from Homechoice. First it was sent to the wrong address and the delivery man shouted at me. They sent the wrong size and said it is what I ordered, but the price on my order form conveniently changed and the size I ordered is conveniently sold out. Now they expect me to send it back with my own money. </p>
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Homechoice's replyOfficial
07 Feb 2017, 15:38Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
Homechoice's reply07 Feb 2017, 15:38
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team