1 reviews | Active since Jan 2024
Blake & Associated (Homechoice's Collection Department)
I owed Homechoice an amount of R1000.00. they handed the account over to their collection department which is Blake and Associate. Blake & Associate offered me 40% discount if settled the account. The amount I was supposed pay was R707.38 with the 40% reduction , valid until 31 December 2023. I jumped at the opportunity, paid the R707.38 on 27 December 2024 with immidiate payment. After that they are still phoning me about the payment. I told them I have paid using the 40% discount, they offered to me, I was asked to send the proof of payment. I sent the proof of pay and screenshoted the email and sent along with POP. I was told I need to ask for paid up letter given a whatsapp number, where I should ask for it. The person I chatted with said " we will give it when we give it to you. Today someone called me and said I paid on the wrong account number, I need to pay the remaining amount because I paid on the wrong account number. I paid on the account sent to me by their collections department which is Blake & Associate.
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Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
