BC
Brent C
1 reviews | Active since Feb 2015
10 Feb 2015, 13:08
Blady rude
I received a call, from a call center again named Chantal with regards to my homechoice account, this is after I emailed them with regards to a missed payment for the 1st time ever.<br> <br> I was not impressed with the attitude Chantal gave me, shouting her tone was a total disgrace, she did not even give me a chance to talk, I am totally disgusted, I mean what is customer service, besides I am a loyal good customer who missed one payment. the nerve, I would like to finish this account and close it!!!
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Homechoice's replyOfficial
16 Feb 2015, 17:35Hello Brentc,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply16 Feb 2015, 17:35
Official
Hello Brentc,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,