1 reviews | Active since Oct 2014
BLACKLISTED
this is my second complaint, having written onhellopeter last year after hitting deadlocks with homechoice. I received a call from Siphokazi who referred me to call IDC in Namibia for assistance and a clearance letter. at IDC I was assisted by Mrs Fredericks who instructed me to deposit some money into their account which I did and they confirmed receipt when I followed it up. They emailed me FINAL PAYMENT letter and advised that the same will show at homechoice however I also took it upon myself to email homechoice advising them of the same 3 months letter after I checked and found out that it still appears that I owe homechoice at ITC. I tried calling customer services number but somehow the consultants seem not to know Siphokazi and somehow they then drop my call.<br> I am lost as to what to do at this point but I think legal action is my next possible solution even if it costs me all I have.<br> We learn from mistakes, some of them are costly but I will make sure everyone I know learns from my own and knows exactly what homechoice is, if I had defaulted payments, I would understand but paying and being told you did not pay even when you have proof is pure ****************.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
