BLACK FRIDAY SALE ITEMS CHARGED AT NORMAL PRICE ON INVOICE

on the 24 November 2017 at about 8:am , I placed an order on online for their Black Friday sale which was about 80% off on original price. few minutes after completing the online order the total price on the items I ordered was about R 1200.00. Few minutes after that , I got a call from Home choice credit department who confirmed all my personal details including the order and the TOTAL amount of my order, which she confirmed to as R1200.00 only. I asked her if there will be no unexpected fees or charges on top of this , she said no. The delivery came to my office on the 01/12/17 ( Friday ), but I was not at the office. Monday when I arrived at my office , I opened the parcels and noticed the invoices amount to R4000.00 , which is the incorrect amount. I phoned them immediately immediately on that day which was 04/12/17 at about 8:00 am, and spoke to Babalo ( agent ), she assured me they will investigate the matter , and adjust prices accordingly. I said to her if they cannot rectify the prices according to my order on the Black Friday Special, then they must send courier to fetch their goods as I am not willing to pay the crazy amount they charged me. I even sent e-mail to their customer care and their Home Choice social media group on the 04 /12/17 about the issue . Customer care sent automated e-mail acknowledging my e-mail, also their social group confirmed receipt of my query. Bantu from the social group also phoned me to assure me they are investigating and will make sure the issue is resolved. Yesterday ( 13/12/17 ) I sent another e-mail and face book message to their social group. Social group said I must be patient as they are busy resolving the matter. I told them I am going on leave and Friday ( 15/12/17 ) is my last day at work. From there onwards im away on holiday, so they must make sure to pick up their goods from me by (15/12/17). This morning ( 14/12/17 ) I phoned again, the lady I spoke to says my account is still in process of investigation. I am concerned how can it take them so long to get my online order, which will show them exactly what I ordered on Black Friday. Also, they always say our telephone conversation are recorded. Then how come they cannot retrieve the Black Friday recording where their agent phoned me to confirm my order and the total amount. I am also worried they will drag their feet in collecting their items for credit, then hold me liable for the debt if they do not collect their goods in 14 days ( their period of collecting returns for credit ).