LT
Limakatso T

1 reviews | Active since Aug 2015

28 Nov 2016, 14:54

Black Friday goods ordered while in stock

<p>I ordered bedding set on Black Friday special, and they were still showing that they are on stock, as i wanted to secure my stock as their system says. i know i have 7days to pay for my order, on day 2 i received a call from one of their consultant to tell me they are out of stock. now i am asking why did they wrote secure your stock and on their terms and conditions they don't have cash terms. if there was terms i was going to make an efford to pay my order in time. and i once wrote to homechoice to ask them to reduce my credit limit they told me that they dont reduce credit limit they only lock the account, but on their terms they wrote that i can decrease my credit limit at any time i want to. </p> <p> </p> <p>Thank you Hellopeter</p> <p>Maki</p> <p> </p>

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Replies (1)
Homechoice
Homechoice's reply29 Nov 2016, 08:33
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team