LK
Lucas K
1 reviews | Active since Nov 2015
03 Feb 2016, 14:02
Billing not according to agreement (Higher)
I bought a bed set which was advertised as R699 which turned out to actually cost R3000 . anyway I call and sent emails about why I am paying more than what I was told per month and why I am not receiving my account statement. i have registeerd an account on the website and I still cannot access my payment details, all I am doing is paying without follow up. it has been 3 weeks without a response!!! this is unacceptable!!
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Homechoice's replyOfficial
03 Feb 2016, 14:41Hello Lucas28,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution
Homechoice's reply03 Feb 2016, 14:41
Official
Hello Lucas28,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution