BC
Bongiwe C

1 reviews | Active since Jun 2012

01 Mar 2016, 09:17

Billing account

GOOD DAY<br> I Have an account with Homechoice and i have been recieving statement from them, they handed over my account cause i was not paying, then last year i started paying and two weeks back i called them cause i wanted to settle the account, the last statement that they sent me says i owing R1 268.00, when i called them cause i wanted to settle the account they then told me that the statement is wrong im owing R1644.22. im not going to pay this amount this is not my fault i have all the statement from them. they must please sort it out cause i want to settle the account. please they must sort this out as soon as possible.

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Replies (1)
Homechoice
Homechoice's reply01 Mar 2016, 09:53
Official
Hello bongiwec,

hank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team