Billing

I had an account with Homechoice which my last installment was due on the 20 th April 2018 because the installments were for 6 months. Now on my credit profile it shows that I still owe and the balance owed id R1. I have tried numerous times to call Homechoice with no avail, whenever I click on the options provided to speak to a representative, the line just disconnects. I have sent an email to Homechoice on 13/06/2018 with a screen shot of my credit profile asking them to either debit the R1 from my account or update my credit profile. Up until now no-one has been in contact with me from Homechoice.