TM
Tendai M

1 reviews | Active since Feb 2016

24 Feb 2016, 10:40

BILLED FOR SOMETHING I NEVER RECEIVED

On the 11th of January 2016 i made an online order of luggage bags on the Homechoice website. I got a reference number for the parcel and 2 weeks later i called the courier company to follow up on my order and they told me they had failed to deliver because Homechoice had given them the wrong address, i then gave the courier company the correct address, but still no delivery was made. Sometime last week i got a call from a lady at RTT, the courier company telling me my parcel would be delivered on Tuesday the 23rd of February and i asked her to return the parcel to sender as i was so frustrated by the long delay in delivering and i also called Homechoice to make arrangements for them to cancel the order, both insisted they would still deliver the order. RTT tried to deliver the order yesterday (23 February), i was not at home and the driver called me and i informed him to take the parcel back as i did not want it anymore. Today i received my statement from Homechoice and i have been billed for the bags, how they expect me to pay for something i never received, i don't understand, it's not my fault it took them 6 weeks to deliver the bags hence cancelled the order!!! IT'S A *******!

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Replies (1)
Homechoice
Homechoice's reply24 Feb 2016, 11:09
Official
Hello TendaiH,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team