CJ
Charlene J
1 reviews | Active since Jun 2014
31 Mar 2015, 08:04
Billed for goods not received
On the 21 Jan 2015, I ordered a chest of draws from Homechoice. The 1st time it was delived in Feb, upon installation, the delivery guys were unable to complete the installation as one of the draws were broken. They took it back with them and i wrote on the delivery sheet that the good were returned. They advised me to call the call centre & report it and they would deliver a replacement in that week.<br> <br> I did as advised and to date, have NOT received the chest of draws. Yet I was already billed for it. when I sent a query to Homechoice, they advised me that they haven
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Homechoice's replyOfficial
31 Mar 2015, 11:06Hello csjacobs24,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply31 Mar 2015, 11:06
Official
Hello csjacobs24,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team