NH
Ndumiso H
1 reviews | Active since Sept 2024
14 May 2026, 00:44
Biggest regret – first order, no delivery, no update
I regret ordering from Home Choice for the first time.
I placed my order on 29 April. It is now several days later, and I have not received my order or any update on its status. No communication, nothing.
This is my first time buying from Home Choice, and the process has been extremely stressful. I have no idea when or if my order will arrive, and customer support has not helped.
I will never ever buy anything from Home Choice again. Save yourself the frustration and shop elsewhere.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
14 May 2026, 07:13Hi Ndumiso,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply14 May 2026, 07:13
Official
Hi Ndumiso,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
NH
Ndumiso H's updateReviewer Update
14 May 2026, 08:00@ Homechoice, this is draining and I don't have time to go back and forth without.
You just rep****, saying that my order was delivered on the 8th which is not true, whatsoever, because I didn't get any order on my side, no communication, nothing. So please reach out to RTT courier and investigate this further Asap. Because I am about to take legal actions about my order.
Please get back to me asap. I gave you enough time already
You just rep****, saying that my order was delivered on the 8th which is not true, whatsoever, because I didn't get any order on my side, no communication, nothing. So please reach out to RTT courier and investigate this further Asap. Because I am about to take legal actions about my order.
Please get back to me asap. I gave you enough time already
NH
Ndumiso H's update14 May 2026, 08:00
Reviewer Update
@ Homechoice, this is draining and I don't have time to go back and forth without.
You just rep****, saying that my order was delivered on the 8th which is not true, whatsoever, because I didn't get any order on my side, no communication, nothing. So please reach out to RTT courier and investigate this further Asap. Because I am about to take legal actions about my order.
Please get back to me asap. I gave you enough time already
You just rep****, saying that my order was delivered on the 8th which is not true, whatsoever, because I didn't get any order on my side, no communication, nothing. So please reach out to RTT courier and investigate this further Asap. Because I am about to take legal actions about my order.
Please get back to me asap. I gave you enough time already
Homechoice's replyOfficial
19 May 2026, 08:26Hi Ndumiso,
Please check your emails, we have responded.
Please check your emails, we have responded.
Homechoice's reply19 May 2026, 08:26
Official
Hi Ndumiso,
Please check your emails, we have responded.
Please check your emails, we have responded.