FR
Faith R
1 reviews | Active since Dec 2021
14 Dec 2021, 12:44
BIG DISAPPOINTMENT!!!!!!!!!
At this point i feel as if I'm out of options as I've exchanged emails and many calls with Homechoice regarding my issue but nothing has been done. I bought a laptop from them in October and the laptop stopped working after a month use. I had immediately called them and reported the issue wo them but these people are even failing to simply collect the machine, it been 3 weeks since the latop has stopped working and they keep promise collection in 2 days but no one is doing anything about it. Now they're telling me that their collection department is closed and will only open in January, like seriously, how am i supposed to work? Can someone from Homechoise urgently contact me to resolve this issue?
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Replies (2)
Homechoice's replyOfficial
14 Dec 2021, 12:50Hi Faith,
We will be in contact with you shortly to assist in resolving the issue.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice
Homechoice's reply14 Dec 2021, 12:50
Official
Hi Faith,
We will be in contact with you shortly to assist in resolving the issue.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice
FR
Faith R's updateReviewer Update
15 Dec 2021, 13:56Hi Homechoice,
I was contacted by Customer Success Specialist Inshaaf Vernis who shifted the blame to the collecting company that delayed collection.... Well, I understand that the delay might have been on their side but again that has nothing to do with as your client.
The deal you have with your collecting people has absolutely nothing to do with me, I deal with Homechoice and the inconvenience I’m going through is cause by homechoice.
I cannot wait for your collecting company to resume work in January in order for my issue to be resolved. I have work to do and and having a laptop is truly critical to my work.
Are you guys not able to send someone to collect the laptop? Will I get a loan laptop to use while the other one is being diagnosed, exchanged or repaired? Because if collection is such an hassle, I’m sure when the laptop is in your possession; diagnose will take a full year.
You are a customer success specialist, please see through.
FR
I was contacted by Customer Success Specialist Inshaaf Vernis who shifted the blame to the collecting company that delayed collection.... Well, I understand that the delay might have been on their side but again that has nothing to do with as your client.
The deal you have with your collecting people has absolutely nothing to do with me, I deal with Homechoice and the inconvenience I’m going through is cause by homechoice.
I cannot wait for your collecting company to resume work in January in order for my issue to be resolved. I have work to do and and having a laptop is truly critical to my work.
Are you guys not able to send someone to collect the laptop? Will I get a loan laptop to use while the other one is being diagnosed, exchanged or repaired? Because if collection is such an hassle, I’m sure when the laptop is in your possession; diagnose will take a full year.
You are a customer success specialist, please see through.
FR
FR
Faith R's update15 Dec 2021, 13:56
Reviewer Update
Hi Homechoice,
I was contacted by Customer Success Specialist Inshaaf Vernis who shifted the blame to the collecting company that delayed collection.... Well, I understand that the delay might have been on their side but again that has nothing to do with as your client.
The deal you have with your collecting people has absolutely nothing to do with me, I deal with Homechoice and the inconvenience I’m going through is cause by homechoice.
I cannot wait for your collecting company to resume work in January in order for my issue to be resolved. I have work to do and and having a laptop is truly critical to my work.
Are you guys not able to send someone to collect the laptop? Will I get a loan laptop to use while the other one is being diagnosed, exchanged or repaired? Because if collection is such an hassle, I’m sure when the laptop is in your possession; diagnose will take a full year.
You are a customer success specialist, please see through.
FR
I was contacted by Customer Success Specialist Inshaaf Vernis who shifted the blame to the collecting company that delayed collection.... Well, I understand that the delay might have been on their side but again that has nothing to do with as your client.
The deal you have with your collecting people has absolutely nothing to do with me, I deal with Homechoice and the inconvenience I’m going through is cause by homechoice.
I cannot wait for your collecting company to resume work in January in order for my issue to be resolved. I have work to do and and having a laptop is truly critical to my work.
Are you guys not able to send someone to collect the laptop? Will I get a loan laptop to use while the other one is being diagnosed, exchanged or repaired? Because if collection is such an hassle, I’m sure when the laptop is in your possession; diagnose will take a full year.
You are a customer success specialist, please see through.
FR