Beyond poor service

If I could rate minus 1, I would. I made a goods return request a month ago - I had a mattress and base set delivered on a Sunday without warning, the driver didn't even give me a chance to inspect the goods & phoned on the Monday to request a return

In that time, I've heard from Homechoice twice: - once for a silly call asking how much I would pay - the second time telling me that assessors (last week) would come to my place within 48 hrs to assess the goods (hasn't happened)

This is the worst service EVER. Very quick to deliver new orders and collect on monies due but your customer service on returns is pathetic. Here I sit a month later, having started paying for things I've never used, having these goods take up space in my home and consistently being told you have a backlog. Funny how that backlog disappears for new orders. I will be reporting you on every complaint network I know so that people are aware that Homechoice cannot be re**** on. As soon as I've paid up my account, I will never use Homechoice again. I had a spotless track record with Homechoice but that clear means nothing.