Beyond disappointing

I have an account and ordered online last year.I never got my order and logged a complaint.No one got back to me.All the info I got was that it was because of my capfin loan which shows im owing which I settles long ago I even forgot when.I would like to order again and get my account activated but look at the really poor pathetic service I got after I even logged a complaint on Hello.Iw ill hold my breath and see wehat exactly happens now.And if nothing jus leave it as is as it shows homechoice is not a company who values their customers,their experience or the business they receive from them.