BC
Bradley C
1 reviews | Active since Jul 2009
31 May 2016, 13:28
Beware of 'paid up' account
<p>My mum has a Homechoice ***. She has been trying for 3 months to close it. We spoke to Jade with reference ***. She said she will request for the account to be closed, My account was paid up and now i am told i have to pay +/- R 50. Not sure where these charges come from. All i want is for this account to be closed and no further offers from them</p>
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Homechoice's replyOfficial
01 Jun 2016, 06:40Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply01 Jun 2016, 06:40
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team