1 reviews | Active since Apr 2019
Bennet Read 25L Air Fryer from Homechoice
I odered a Bennet Read Air Fryer from Home Choice late December last year (2024), I received it early in January 2025. About 4 months later the air fryer stopped working, I logged a return and it was picked up. Many calls from my side to Home Choice I was informed that it was repaired and it would be sent back per courier. I received it, it was working again, BUT AGAIN after about 2 months it just stopped working!!! I logged a return and want a refund as I do not want THE PRODUCT any longer as it is a poor air fryer and would rather buy a smaller one that works. Home Choice informed me that I could not get a refund as all products needs to be returned within 18 days from receiving it to get a refund. I will NEVER order another Bennet Read product again or from Homechoice.
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Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
The Customer Support Team